לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Can't play any videos on any website

  • 3 תגובות
  • 4 have this problem
  • 1 view
  • תגובה אחרונה מאת James

more options

Whenever I click the play button on any video on any website, all that is visible is a grey box. This only occurs when I am using Firefox, but not other browsers. I am currently using android 4.4.4. Please advise and help, thanks.

Whenever I click the play button on any video on any website, all that is visible is a grey box. This only occurs when I am using Firefox, but not other browsers. I am currently using android 4.4.4. Please advise and help, thanks.

כל התגובות (3)

more options

Hello,

Thank you for contacting Mozilla. I understand that you are having problems with watching videos. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:

  • What is the model of your phone?
Information page? Please visit this link if you need help finding the Build ID of your phone. 
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

more options

I have the same problem using Fx 4.2. See https://support.mozilla.org/en-US/questions/1038039. There have been at least 6 posts in this forum in the last week on this issue. It appears that Flash is no longer working on Firefox.

more options

It should be fixed now https://bugzilla.mozilla.org/show_bug.cgi?id=1112086#c23

Note that Bugzilla is Not a discussion forum like here.