לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

מידע נוסף

Firefox crashes immediately in all scenarios

more options

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month.

Today FIREFOX immediately opens the Crash Reporter window on startup. Tried it over and over, with reboots. Couldn't open it in Safe Mode--again Crash Reporter immediately appears.

I backed up my PROFILE--and erased the file.

Tried reinstalling after uninstalling---Crash Reporter immediately appears after installation is finished. I've tried reinstalling five times. Once I tried installing on an alternate drive...same result: Crash Reporter immediately appears.

Latest Crash Report ID: Crash ID: bp-3d988091-cab1-4a05-a16f-8a7832150923

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month. Today FIREFOX immediately opens the Crash Reporter window on startup. Tried it over and over, with reboots. Couldn't open it in Safe Mode--again Crash Reporter immediately appears. I backed up my PROFILE--and erased the file. Tried reinstalling after uninstalling---Crash Reporter immediately appears after installation is finished. I've tried reinstalling five times. Once I tried installing on an alternate drive...same result: Crash Reporter immediately appears. Latest Crash Report ID: Crash ID: bp-3d988091-cab1-4a05-a16f-8a7832150923

פתרון נבחר

Sorry to hear about the crashes, and thank you for the crash report ID.

The crash "signature" in your report has been linked to a problem involving Applian Technologies' Freecorder program in combination with popular security software (e.g., Norton, which you seem to be running).

If you have the Freecorder program and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

Read this answer in context 👍 1

כל התגובות (3)

more options

פתרון נבחר

Sorry to hear about the crashes, and thank you for the crash report ID.

The crash "signature" in your report has been linked to a problem involving Applian Technologies' Freecorder program in combination with popular security software (e.g., Norton, which you seem to be running).

If you have the Freecorder program and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

more options

YES! YES! YES!! This is amazing--truly.

I uninstalled my PROFILE and uninstalled FIREFOX over five times this morning.

Following you instructions, and rebooting, now FIREFOX is back in my START menu---like before--and it's as if I didn't do anything to the program at all! How is this possible? Five uninstalls and reinstalls--and no changes??!

Magic--black or white??

I'm happy.

השתנתה ב־ על־ידי Chanc2g

more options

I'm happy to see you're happy, and thank you for reporting back.