Firefox crashes
Firefox crashes at launch.
Event ID: 1000
Faulting application name: firefox.exe, version: 46.0.1.5966, time stamp: 0x572808c7 Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6 Exception code: 0xc0000005 Fault offset: 0x00013b0b Faulting process id: 0xa3c Faulting application start time: 0x01d1ad6180698387 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\MSVCR120.dll Report Id: c015ffa0-1954-11e6-9a34-b083fe97de4a
sfc /scannow as admin does not help
malwarebyes scan comes back clean
issue occurs on multiple user profiles on the same system
כל התגובות (1)
Try to start Firefox in Safe Mode to see if that works.
- Windows: hold down the Shift key while starting Firefox
- Mac: hold down the Options key while starting Firefox
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't start Firefox, see: