לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

I cannot clear cache to zero v47

  • 6 תגובות
  • 1 has this problem
  • 11 views
  • תגובה אחרונה מאת CiaoBella1

more options

Since beta update, I can't clear cache below 1MB.

Clear cache has been problematic for too many versions to remember. It has never held this much memory. I have had to cleanly installed each FF version since at least v45, although it has probably been longer. Why am I having so many problems with installations?

Screenshot from yesterday.

Thank you.

Since beta update, I can't clear cache below 1MB. Clear cache has been problematic for too many versions to remember. It has never held this much memory. I have had to cleanly installed each FF version since at least v45, although it has probably been longer. Why am I having so many problems with installations? Screenshot from yesterday. Thank you.
צילומי מסך מצורפים

כל התגובות (6)

more options

Location of the cache files. Windows: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

more options

FredMcD,

I somehow posted this question three times. Please remove the other two, unless you can tell me how to remove it. (I don't see that I can.)

My cache files are not in that location.

(I don't think that starting in Safe Mode is necessary for this kind of issue.)

Thank you.

השתנתה ב־ על־ידי CiaoBella1

more options

Go to the top of any support.mozilla.org web page and press your username to see your Mozilla profile. Including your questions and answers.


After closing Firefox, remove the cache directories from all profiles. Firefox will recreate such files when needed.

The folder should be here; C:\Users\==<User Name>==\AppData\Local\Mozilla\Firefox\Profiles\==<Profile Name>== Remove the cache2 folder.

more options

FredMcD,

You are consistent. Yes, I can see that I posted this question twice, but it doesn't tell me that I have the ability to delete it. Somebody closed it,so that suffices.

It looks like my windows cache is the same folder as when I go into Troubleshooting and open my folder. At any rate, I still do not have a cache 2 folder. There is no folder called cache.

I have to re-install Windows, so maybe my next FF install will work better. Look forward to your answer, regardless.

Thank you.

more options

Firefox would only create the cache2 folder in the main Firefox profile folder if you would choose the location yourself not in the default "AppData\Roaming" location. Otherwise the cache2 folder will always be in "AppData\Local" and has the same random name.

You can always see the location of the disk cache on the about:cache page and the current usage. You can refresh the about:cache page via F5 (reload) to see the current status.

If there is a problem with the disk cache then try to delete the cache2 folder as shown on the about:cache page. Also make sure that you do not have security or other software deal with the Firefox disk cache to prevent corruption.

more options

FredMcD,

It fluctuates (the clear cache issue) depending on a random installation of FF after a Win installation.

I found the cache folder - as you knew that I would, but there is still no Cache2; it's caches.squlite. The disk has 64kb and the memory is slightly higher.

I'm talking about not falling below 75kb these days. As a few of us complain about it with great gusto, you would think that the good people of FF would fix this. And I have been refreshing and counting to ten since it was recommended.

I rather have control, but Microsoft doesn't like ceding that type of power either.    

Thank you.