Hi huntsusan985, enrollment for a Firefox Account (to set up Sync) is automated, so please don't take it personally.

Were you using one of the methods in this article to sign up: Access Mozilla Services with a Firefox Account.

Also, Mozilla doesn't have any paid support service, that must be one of the private companies which advertises on search engines. If you feel that their services were not satisfactory, try to get a refund. If they won't talk to you, see whether your credit card company will reverse the charges.

Yes I tried that. I tried every site available to resolve this. I am taking this very personally . I need the confirmation email and obviously your automated system is unable to do this. I need a real person and I refuse to pay another $199.99 to get this assistance from Mozilla Firefox. Why are you refusing to get this confirmation email to me? Why can't you have a human do this as your robot is unable to do something as simple as sending an email? Your site is supposed to be free but it has already cost me $199.99!

Why are you not sending confirmation email?

huntsusan985 said

I need the confirmation email and obviously your automated system is unable to do this. I need a real person and I refuse to pay another $199.99 to get this assistance from Mozilla Firefox. Why are you refusing to get this confirmation email to me? Why can't you have a human do this as your robot is unable to do something as simple as sending an email? Your site is supposed to be free but it has already cost me $199.99!

First: regarding the money, I'm sorry someone ripped you off, but that has nothing to do with Mozilla. You need to address that with the vendor you spoke with. This is not their forum and I do not work for them. And most likely they cannot help you with this anyway, although they will happily take your money. Are we clear on that? If not, you are totally wasting your time and mine.

Next, can you confirm you've checked your spam/junk/clutter folder(s) and the confirmation messages aren't being filed in there?

I don't know who can see what's going on in the back end of the services. I'll tag your question for help desk assistance to see whether they can connect you with someone to look up whether you have a pending new Firefox Account in the system. If that's not possible, do you have another email address you can use?

By the way, when you originally wrote

You have been refusing to reply to my emails. This is the eighth day I have been emailing you and that you do not reply.

-- what address were you emailing?

I need confirmation email!!!!!!

As I stated before I have nothing in spam...I have been checking that. I have used Mozilla>support>questions, HTTPS://www.contacthelp.com>Mozilla, HTTPS://www.mozilla.com/feedback etc.etc. Why am I able to get other emails from Mozilla Foxfire? You just are not sending me a confirmation email for whatever reason you have. I have wasted over a week for five to eight hours a day trying to get Firefox to resolve this. I need to have this settled but no one at Foxfire will do so.

The problem you are having is in a system that support volunteers do not have access to. That's why I signaled the help desk.

Just to recap the situation:

You set up Sync on your desktop PC, but you have never received a confirmation email to verify your address and activate the cloud account.

So if you go to the Options page, Sync section, you see a message like the attached. To open this page, either:

• "3-bar" menu button > Options, then click Sync in the left column
• paste about:preferences#sync to the address bar and press Enter

Is that correct?