We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

When computer was turned on after forcing Firefox to quit, Firefox was trying to install a 'helper something (maybe ap). What is this?

  • 3 תגובות
  • 2 have this problem
  • 15 views
  • תגובה אחרונה מאת FredMcD

more options

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firefox up again, there was a dialog box that said Firefox was trying to install a 'helper add-on (or something--I don't remember) and it opened my administrator log-in box. I cancelled it. In case this comes up again, what is this helper and can I install it without fear of installing something bad? Thanks.

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firefox up again, there was a dialog box that said Firefox was trying to install a 'helper add-on (or something--I don't remember) and it opened my administrator log-in box. I cancelled it. In case this comes up again, what is this helper and can I install it without fear of installing something bad? Thanks.

פתרון נבחר

כל התגובות (3)

more options

פתרון נבחר

more options

Everything seems to be working well. I ran Malwarebytes, which came up clean. The discussion on malware scanners suggested was helpful, interesting--and supported the choice to cancel a surprise installation. Thanks for your help!

more options

Glad to help. Safe Surfing.

Never let something download if you don't know what it is.