Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

I sent feedback that I was unable to install the latest version(s) of Firefox (since 47.0) and the answer I received was that I need to update to the latest ver

  • 4 תגובות
  • 1 has this problem
  • 12 views
  • תגובה אחרונה מאת James

more options

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

כל התגובות (4)

more options

What happens when you try installing the full version?

Are you using this link? Download Firefox For All languages And Systems {web link}

more options

Thanks for the advice but I have already tried this. I tried downloading the full version from the home screen and that didn't work and then I went to the link for all languages and systems and tried downloading from there and got the same result.

Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0.

I would be interested to know why it is no longer searching for and automatically downloading updates.

more options

It could be your protection program(s) are the problem. As a test, disable them.

more options

JudithM532 said

Version 50.0 downloads and opens but when I close Firefox and reopen it it is still version 47.0.

Did you install the Firefox 50.0.

https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Also possible that you have both 47 and 50 installed and whatever method you are using to open Firefox is pointing to 47 and not 50.

השתנתה ב־ על־ידי James