לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

After update Thunderbird behaved as if I were a new user. Uninstalled Thunderbird in order to do a re-install, but the latter is not possible. Help!

  • 11 תגובות
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת user1121639

more options

Installation stops after 100% extracting of downloaded files without any message. Windows 10 product build 14393.1198 Avira Antivirus Productversie 15.0.26.48 11-4-2017 Zoekprogramma 8.03.44.88 15-6-2017 Virusdefinitiebestand 8.14.12.160 16-6-2017 Control Center 15.00.26.45 5-5-2017 Configuratiecentrum 15.00.26.45 5-5-2017 Luke Filewalker 15.00.26.45 5-5-2017 Real-Time Protection 15.00.26.45 5-5-2017 Filteren 15.00.25.81 3-3-2017 Mail Protection 15.00.26.45 5-5-2017 Web Protection 15.00.26.45 5-5-2017 Planner 15.00.26.45 5-5-2017 Updateprogramma 15.00.26.45 5-5-2017 Rootkits Protection 15.00.25.81 3-3-2017 Local Decider 15.00.26.47 5-5-2017

Installation stops after 100% extracting of downloaded files without any message. Windows 10 product build 14393.1198 Avira Antivirus Productversie 15.0.26.48 11-4-2017 Zoekprogramma 8.03.44.88 15-6-2017 Virusdefinitiebestand 8.14.12.160 16-6-2017 Control Center 15.00.26.45 5-5-2017 Configuratiecentrum 15.00.26.45 5-5-2017 Luke Filewalker 15.00.26.45 5-5-2017 Real-Time Protection 15.00.26.45 5-5-2017 Filteren 15.00.25.81 3-3-2017 Mail Protection 15.00.26.45 5-5-2017 Web Protection 15.00.26.45 5-5-2017 Planner 15.00.26.45 5-5-2017 Updateprogramma 15.00.26.45 5-5-2017 Rootkits Protection 15.00.25.81 3-3-2017 Local Decider 15.00.26.47 5-5-2017

כל התגובות (11)

more options

Do you run CCleaner software on your computer? Their last upgrade corrupted Thunderbird files. Ths is why it is recommended to tell CCleaner to leave your Thunderbird files alone.

You can try to recover your profile as described in his article. http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

more options

I still cannot (re)install Thunderbird!

more options

Where are you downloading Thunderbird from? Hopefully the Get Thunderbird site.

more options

Absolutely!

more options

Try installing with your antivirus turned off. I have heard of cases where the antivirus stalled the install.

more options

I did so, both antivirus and firewall turned off but no dice

more options

Do you still have a Mozilla Thunderbird folder under Programs(x86)? If you delete that will the install run? If you start your computer in Safe mode with networking will it install?

After that I am out of suggestions.

more options

I renamed that folder and did try installing in safe mode... :(

more options

I hope someone else has some ideas because I am tapped out. Sorry.

more options

Start Windows in safe mode. Delete the program folder install again

more options

If there are still problems, then some Windows maintenance and repairs should be done.

1. How to run a "Check Disk" in Windows

2. How to run a "Disk Cleanup" in Windows

3. How to run a "System File Check" in Windows