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outgoing server settings for btconnect.com email address -help please !

  • 5 תגובות
  • 2 have this problem
  • 6 views
  • תגובה אחרונה מאת JaneBushell

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I have 2 btconnect.com email addresses - all working fine for the last 5 years on Mozilla Thunderbird. Now we have an additional PC - I have downloaded Thunderbird and set up the email accounts - all emails coming in fine - BUT I cannot send emails. I have tried copying exactly all the server settings as per our existing pc which works fine - but still cannot get the emails to send.

Any advice would be greatly appreciated !

Thank you

I have 2 btconnect.com email addresses - all working fine for the last 5 years on Mozilla Thunderbird. Now we have an additional PC - I have downloaded Thunderbird and set up the email accounts - all emails coming in fine - BUT I cannot send emails. I have tried copying exactly all the server settings as per our existing pc which works fine - but still cannot get the emails to send. Any advice would be greatly appreciated ! Thank you

כל התגובות (5)

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Did you copy the SMTP settings? They are sometimes overlooked.

Under Account Settings, they are the last account listed in the narrow left hand pane, labelled "Outgoing Server (SMTP)".

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Hi, Yes I did copy the outgoing server settings across - as far as I can see it all matched exactly the settings on the old pc that works fine - both incoming and outgoing settings - but it still won't send ! I have just been browsing the help articles and I am going to try to copy my Thunderbird 'Profile' across - hopefully this might do it ? I have copied the folder to dropbox. I think I will first delete the accounts I created in thunderbird and then try to upload the profile. Fingers crossed !

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Hi, I have tried copying all my thunderbird data using the instructions on the help pages. The accounts both appear with all the emails etc that were there at the time I made the coy of the profile - which then uploaded to the new pc - but the settings that it uploaded still won't let it send or receive - even though its all working fine on the old pc.

I have been on to BT and they have remotely accessed my pc and tried all settings too - but they still cannot get emails to send.

Anyone got any ideas ??

Any suggestions will be gratefully received . Thank you

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AFAIK, btconnect.com is an email address for BT (British Telecom). and it is connected to a 'lite' version of Office365, that can be accessed only through smtp and pop. Internet says that the outgoing server address is smtp.office365.com on port 587.

A simple test could be to use telnet (you know how to install telnet if it's not available I hope)

telnet smtp.office365.com 587

If you get something like:

220 DB6P191CA0016.outlook.office365.com Microsoft ESMTP MAIL Service ready (...)

there is no network problem between your PC and the server, your computer can talk to the server.

If telnet hangs for a few dozen of seconds and replies something along the lines of 'unable to connect', there is something nasty in your system (firewall ?)

If you get a 'service ready', reply with 'QUIT' and enter; it is possible to test the login this way but it's really more involved. If you get a service ready reply, there are only 2 possible causes for your problem: TLS error (it is a really bad problem, possibly linked to a firewall) or (more probably) a password mistake.

Anyway, the telnet test is the first step; it's absolutely mandatory. If you don't do it there is no reason to fiddle with the email settings, if you have a network problem nothing will ever succeed.

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Thank you for your reply. I have tried the smtp.office365.com on port 587 settings - no luck. The password is definitely correct as i can receive all emails.

I don't know what telnet is - but i will google it and have a try.

I am not in the office until tomorrow - will let you know how i get on.

Thanks again for taking the time to reply :)

Jane