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Login to server mobile.charter.net failed Enter new password

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  • תגובה אחרונה מאת Flinch

Flinch
Flinch
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Windows 10 op system. Thunderbird has worked for years. I have two accounts set up for same ISP server. No changes to account settings, no new programs installed, virus scan says all OK. Getting email OK this morning.

When I try to get messages, or send a new message, I get error "Login to server mobile.charter.net failed. Retry. Enter new password. Cancel". If I select Enter new password, I get the old password showing in a box, with the 'remember password' box unchecked. I have logged in to my ISP account and got into emails using password, so it seems the server is OK.

I have verified that all account settings match those expected by my ISP. I have deleted all passwords in TBird several times, restarted, entered the correct passwords, and no change to error message. Tried rebooting computer = no change. (When I rebooted the first time, TBird installed updates.)

To restate. NOTHING was changed on computer or in Thunderbird before this problem popped up.

Anyone know definitively how to fix this? Thanks

Windows 10 op system. Thunderbird has worked for years. I have two accounts set up for same ISP server. No changes to account settings, no new programs installed, virus scan says all OK. Getting email OK this morning. When I try to get messages, or send a new message, I get error "Login to server mobile.charter.net failed. Retry. Enter new password. Cancel". If I select Enter new password, I get the old password showing in a box, with the 'remember password' box unchecked. I have logged in to my ISP account and got into emails using password, so it seems the server is OK. I have verified that all account settings match those expected by my ISP. I have deleted all passwords in TBird several times, restarted, entered the correct passwords, and no change to error message. Tried rebooting computer = no change. (When I rebooted the first time, TBird installed updates.) To restate. NOTHING was changed on computer or in Thunderbird before this problem popped up. Anyone know definitively how to fix this? Thanks

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Flinch
Flinch Question owner
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Solved my own problem. Upon digging deeper in my ISP crap pile, they finally told me my two email accounts had been linked to my PREVIOUS address/account, as in 8 years ago, and just happened to 'time out', and be deactivated, partly due to Charter buying up TIme Warner etc, and 'fixing' old accounts.

Of course they have been billing me at my current address for 8 years!