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חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Firefox was deleted. Now when I try to download it again I get a "Your Firefox profile cannot be loaded. It may be missing or inaccessible" message.

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Firefox was accidently deleted from computer. Tried to download it again and got a "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error message." Firefox shows to have downloaded but when I try to open it I get the same error message. Have tried searching for the "profile file" but cannot locate it. Is it possible that the "profile file" may have changed names. I have tried most of the methods listed in the post but most of them assume that you still have Firefox installed on the computer which is not my case.

Firefox was accidently deleted from computer. Tried to download it again and got a "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error message." Firefox shows to have downloaded but when I try to open it I get the same error message. Have tried searching for the "profile file" but cannot locate it. Is it possible that the "profile file" may have changed names. I have tried most of the methods listed in the post but most of them assume that you still have Firefox installed on the computer which is not my case.

כל התגובות (4)

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Please consider turning on send info to Mozilla before posting a question. This helps us help you.

Location of Profile. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data or can have it done this way. https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles and https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

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Most of those methods assume that I still can access Mozilla which I cannot. I have tried to search for the profile file but it does not come up in the search which leads me to believe that it is either missing or it has been renamed.

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Just in case those articles didn't direct you here: How to run Firefox when your profile is missing or inaccessible. Does that help?