My home page is MSN.com, but Firefox closes when I try to go there.
I have used MSN.com as my homepage for a long time. All at once, when I open Firefox, as soon as it starts going to my homepage, it closes. So, I changed my homepage to Facebook. That worked for 2 weeks. But now, when Firefox tries to go to Facebook, it closes. What in the world is going on and how do I fix it? Have plenty of memory and am running Windows 10. Everything else is working fine.
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.