לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

my syncronized data from my login isnt transferring to my new pc

  • 1 תגובה
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת Paul

more options

I have a new computer added and tried to sync, but I had forgotten my password to my sync and asked to change it. Upon doing so once I signed and tried to sync, nothing synced. Is there a way for me to restore all of that stored data. Especially my saved password, bookmarks and auto-fill information?

I have a new computer added and tried to sync, but I had forgotten my password to my sync and asked to change it. Upon doing so once I signed and tried to sync, nothing synced. Is there a way for me to restore all of that stored data. Especially my saved password, bookmarks and auto-fill information?

כל התגובות (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.