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חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

firefox won't open, reinstall etc - always same message, as attached

  • 5 תגובות
  • 1 has this problem
  • 35 views
  • תגובה אחרונה מאת bmarchant

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After AVAST found an error in firefox and tried to fix it, firefox will not open unless it's showing as the attached image I have uninstalled both programmes, reinstalled firefox, restarted my computer several times as well as tried a system restore point but to no avail. Any help is very appreciated, I need it running soon to get my assessment pieces done.

After AVAST found an error in firefox and tried to fix it, firefox will not open unless it's showing as the attached image I have uninstalled both programmes, reinstalled firefox, restarted my computer several times as well as tried a system restore point but to no avail. Any help is very appreciated, I need it running soon to get my assessment pieces done.

כל התגובות (5)

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Image once again as it didn't seem to upload the first time.

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Please use Avast to un-quarantine what ever it has done as it has broken Firefox. The issue is Avast. At the moment not sure of a fix as it just started tonight.

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פתרון נבחר

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Firefox 62.0.2 has a fix for the issue caused by AVG/Avast with how they wrongly deal with safe legit Language Packs that people installed in Firefox.

There is no 62.0.1 for desktop Firefox as current Android Firefox is 62.0.1

השתנתה ב־ על־ידי James

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Thank you both for your answers. I don't think I could un-quarrantine as I got rid of Avast in attempts to fix it. But the link was really helpful! Found the file(s) that weren't happy, deleted them and then reinstalled and it's all up and running now.

Thank you!