Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

crash with version 1903 of windows

  • 7 תגובות
  • 2 have this problem
  • 1 view
  • תגובה אחרונה מאת FredMcD

more options

hi i updated on saturday windows at 1903 version. firefox and thunderbird crash continuously especially when I open MS office 2013 but also when I open a simple folder. I tried disabling hardware acceleration, but it doesn't work. I reinstalled the video card but it doesn't work. It only works in safe mode.

hi i updated on saturday windows at 1903 version. firefox and thunderbird crash continuously especially when I open MS office 2013 but also when I open a simple folder. I tried disabling hardware acceleration, but it doesn't work. I reinstalled the video card but it doesn't work. It only works in safe mode.

פתרון נבחר

bp-099e1f32-d514-4484-a5ac-4dd0f0190910 Signature: asepkcs.dll | patched_BaseThreadInitThunk

Crash Reason EXCEPTION_PRIV_INSTRUCTION

aswamsi.dll = Avast

asepkcs.dll = Athena Smartcard Solutions

Read this answer in context 👍 0

כל התגובות (7)

more options

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

השתנתה ב־ על־ידי FredMcD

more options

for example this is a report number

099e1f32-d514-4484-a5ac-4dd0f0190910

more options

פתרון נבחר

bp-099e1f32-d514-4484-a5ac-4dd0f0190910 Signature: asepkcs.dll | patched_BaseThreadInitThunk

Crash Reason EXCEPTION_PRIV_INSTRUCTION

aswamsi.dll = Avast

asepkcs.dll = Athena Smartcard Solutions

more options

Update your Avast. If the problem continues, disable it.

more options

i think it's ok! thank youuuu

more options

Glad to help. Safe Surfing.