try clicking the shield to the left of the url field and turning off advanced tracking protection and loading the page again.

Thank You Eve - that worked !

captainron1969 said

Thank You Eve - that worked !

Hello captainron1969 ,

Would you be so kind as to mark Eve's post as Chosen Solution ?

It's the "Solved the problem" button to the right of her post.

Thank you in advance !

Where is Advanced tracking protection located. I can't find it.

werkinwoman2003 said

Where is Advanced tracking protection located. I can't find it.

Hello werkingwoman2003,

That's probably just a typo, cause when you click on the shield icon (next to the padlock at the left side of the address bar), you will see "Enhanced Tracking Protection"......

Turning off enhanced protection did not work for me. Using the exact web address on Chrome caused no problem.

This is a common and long standing problem. The only solution, albeit a l long troubleshooting search, is switching to a different browser. Clicking the shield rarely fixes the problem for me. C'mon Firefox, get it sorted!

@ Fredrick and ChrisQu :

Turning off Enhanced Tracking Protection worked for the OP of this thread.

If that doesn't work for you,   then there will be other reasons,   like maybe you're using a content blocking extension.

Maybe you'd like to start your own thread and post a question,   using this link :

https://support.mozilla.org/en-US/questions/new/desktop/other

(you'll have to scroll down to the bottom of the page)