לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Thunderbird has stopped opening altogether. After 10 minutes I eventually crash (win10)

  • 2 תגובות
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת sfhowes

more options

Hi everyone

My installation of Thunderbird on a Windows 10 laptop has often been quite slow, but now it's not opening at all.

After around 10 minutes of inactivity I get the following error. Could anyone please help?

Many thanks Jon

BlockedDllList: BreakpadReserveAddress: 53608448 BreakpadReserveSize: 83886080 BuildID: 20201211152611 CPUMicrocodeVersion: 0xa0b CrashTime: 1608990662 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1608829407 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Avast Software s.r.o.":["aswhook.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["d3d11.dll","dxgi.dll","DWrite.dll","powrprof.dll","dnsapi.dll","wbemcomn.dll","wbemprox.dll","avrt.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","uxtheme.dll","RpcRtRemote.dll","rsaenh.dll","dwmapi.dll","ntmarta.dll","winmm.dll","cryptsp.dll","wsock32.dll","WSHTCPIP.DLL","mswsock.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","dbghelp.dll","version.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","CRYPTBASE.dll","sspicli.dll","shlwapi.dll","clbcatq.dll","profapi.dll","cfgmgr32.dll","rpcrt4.dll","msctf.dll","psapi.dll","lpk.dll","KERNELBASE.dll","user32.dll","setupapi.dll","usp10.dll","devobj.dll","ws2_32.dll","ole32.dll","gdi32.dll","oleaut32.dll","crypt32.dll","advapi32.dll","msvcrt.dll","shell32.dll","sechost.dll","kernel32.dll","msasn1.dll","imm32.dll","wintrust.dll","userenv.dll","nsi.dll","Wldap32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 674 StartupCrash: 1 StartupTime: 1608990599 ThreadIdNameMapping: 1564:"Gecko_IOThread",4640:"Link Monitor #1",3976:"Socket Thread",2168:"Permission",5516:"Timer",5568:"BackgroundThreadPool #1",5624:"JS Watchdog",5608:"JS Helper",5604:"JS Helper",1476:"BGReadURLs",5592:"Cache2 I/O",5660:"Cookie",5628:"Worker Launcher", Throttleable: 1 URL: UptimeTS: 147.197196 Version: 78.6.0

This report also contains technical information about the state of the application when it crashed.

Hi everyone My installation of Thunderbird on a Windows 10 laptop has often been quite slow, but now it's not opening at all. After around 10 minutes of inactivity I get the following error. Could anyone please help? Many thanks Jon BlockedDllList: BreakpadReserveAddress: 53608448 BreakpadReserveSize: 83886080 BuildID: 20201211152611 CPUMicrocodeVersion: 0xa0b CrashTime: 1608990662 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1608829407 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Avast Software s.r.o.":["aswhook.dll"],"Microsoft Corporation":["D3DCOMPILER_47.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-timezone-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-localization-l1-2-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["d3d11.dll","dxgi.dll","DWrite.dll","powrprof.dll","dnsapi.dll","wbemcomn.dll","wbemprox.dll","avrt.dll","npmproxy.dll","nlaapi.dll","netprofm.dll","uxtheme.dll","RpcRtRemote.dll","rsaenh.dll","dwmapi.dll","ntmarta.dll","winmm.dll","cryptsp.dll","wsock32.dll","WSHTCPIP.DLL","mswsock.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","dbghelp.dll","version.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","CRYPTBASE.dll","sspicli.dll","shlwapi.dll","clbcatq.dll","profapi.dll","cfgmgr32.dll","rpcrt4.dll","msctf.dll","psapi.dll","lpk.dll","KERNELBASE.dll","user32.dll","setupapi.dll","usp10.dll","devobj.dll","ws2_32.dll","ole32.dll","gdi32.dll","oleaut32.dll","crypt32.dll","advapi32.dll","msvcrt.dll","shell32.dll","sechost.dll","kernel32.dll","msasn1.dll","imm32.dll","wintrust.dll","userenv.dll","nsi.dll","Wldap32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 674 StartupCrash: 1 StartupTime: 1608990599 ThreadIdNameMapping: 1564:"Gecko_IOThread",4640:"Link Monitor #1",3976:"Socket Thread",2168:"Permission",5516:"Timer",5568:"BackgroundThreadPool #1",5624:"JS Watchdog",5608:"JS Helper",5604:"JS Helper",1476:"BGReadURLs",5592:"Cache2 I/O",5660:"Cookie",5628:"Worker Launcher", Throttleable: 1 URL: UptimeTS: 147.197196 Version: 78.6.0 This report also contains technical information about the state of the application when it crashed.

השתנתה ב־ על־ידי Wayne Mery

כל התגובות (2)

more options
more options

I think you'll find the problem can be traced to the Avast Mail Shield:

https://support.mozilla.org/en-US/questions/1312586

https://support.mozilla.org/en-US/questions/1312718