Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Thunderbird keeps forgetting all my e-mail accounts

  • 4 תגובות
  • 1 has this problem
  • 6 views
  • תגובה אחרונה מאת Gaiajack

more options

I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks.

The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles.

How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks. The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles. How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

פתרון נבחר

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

Read this answer in context 👍 0

כל התגובות (4)

more options
more options

Thanks. Where is the profiles folder under Ubuntu? It's not under ~/.thunderbird, as I've seen claimed online (that folder doesn't exist on my machine).

השתנתה ב־ על־ידי Gaiajack

more options

פתרון נבחר

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.