לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

Firefox doesn't load any pages, crashes on restart.

  • 5 תגובות
  • 1 has this problem
  • 11 views
  • תגובה אחרונה מאת SUMOsJR

more options

So firefox doesn't load any webpages, can't check for updates and when I try to open it in Troubleshooting mode it crashes (or when i try anything that requires a restart such as clearing startup cache, Refresh Firefox etc. , it crashes). It also crashes when quitting with Command + Q.

What I have tried: Basically everything stated in this article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

I also saw that firefox can't check for updates, so I'm guessing it can't connect to the internet? (Other browsers work fine: Safari, Chrome)

OS: MacOs 12.1 Monterey CPU: Apple M1 Pro 8C/14C RAM: 16GB

I don't have MacOS or any firewall active.

So firefox doesn't load any webpages, can't check for updates and when I try to open it in Troubleshooting mode it crashes (or when i try anything that requires a restart such as clearing startup cache, Refresh Firefox etc. , it crashes). It also crashes when quitting with Command + Q. What I have tried: Basically everything stated in this article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can I also saw that firefox can't check for updates, so I'm guessing it can't connect to the internet? (Other browsers work fine: Safari, Chrome) OS: MacOs 12.1 Monterey CPU: Apple M1 Pro 8C/14C RAM: 16GB I don't have MacOS or any firewall active.

כל התגובות (5)

more options

Forgot to mention. 1 day prior to this post, everything worked fine. I haven't restarted or done anything to it or my laptop from when it worked and when it stopped working.Just put my laptop to sleep when I went to bed and realised in the morning that it doesn't work. I tried reinstalling Firefox and restarting my Mac to no avail.

more options

Hi

I appreciate that you may have done this already, but please can you restart Firefox which should resolve this issue.

more options

I did in the morning, countless times, still not working.

I just openned it right now (after 3-4 hours have passed since last restart) and magically, it works.

But i'm curious, what caused this issue and why was it randomly resolved after a while?

more options

It is too soon to communicate on the details, we will share more details once the analysis is fully completed.

more options

Earlier today, Firefox became unresponsive due to a change in defaults by a cloud provider which triggered a Firefox HTTP/3 bug. We disabled the configuration change and confirmed this fixed the issue.