לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

problem with migrating to new Mac - get the beachball of death

  • 1 תגובה
  • 0 have this problem
  • 3 views
  • תגובה אחרונה מאת Wayne Mery

more options

Problem: Thunderbird hangs up on Macbook and iMac. It opens to the normal view, but if I try to do anything, I get the beachball of death. I used Mac migration assistant to install from Macbook to iMac. Before the installation, the Macbook Thunderbird worked fine, but after the installation, neither worked. My PC installation works fine, as does Apple Mail on my iOS devices, so it is not a provider problem.

Solutions tried: restarting in troubleshoot mode, restarting iMac, turning off access to Apple Contacts, turning off antivirus (Norton), creating new profile and copying existing mail data into the profile folder, and renaming various files in the profile folder.

Results: None of the solutions I tried provided access to my email. I can open the new profile, but that requires that I reenter all my email account information and copy the emails for each account into the new profile (I use POP). The problem may be with the prefs.js file, since if I rename it, Thunderbird doesn't hang, but would require me to reenter all my account info as if it were a new profile, and all preferences would be lost.

Question: What is the best solution for this problem? Is there anything that would work better than reentering the account info -- e.g., can I make any changes to prefs.js using a text editor or some other utility?

Problem: Thunderbird hangs up on Macbook and iMac. It opens to the normal view, but if I try to do anything, I get the beachball of death. I used Mac migration assistant to install from Macbook to iMac. Before the installation, the Macbook Thunderbird worked fine, but after the installation, neither worked. My PC installation works fine, as does Apple Mail on my iOS devices, so it is not a provider problem. Solutions tried: restarting in troubleshoot mode, restarting iMac, turning off access to Apple Contacts, turning off antivirus (Norton), creating new profile and copying existing mail data into the profile folder, and renaming various files in the profile folder. Results: None of the solutions I tried provided access to my email. I can open the new profile, but that requires that I reenter all my email account information and copy the emails for each account into the new profile (I use POP). The problem may be with the prefs.js file, since if I rename it, Thunderbird doesn't hang, but would require me to reenter all my account info as if it were a new profile, and all preferences would be lost. Question: What is the best solution for this problem? Is there anything that would work better than reentering the account info -- e.g., can I make any changes to prefs.js using a text editor or some other utility?

השתנתה ב־ על־ידי Wayne Mery

כל התגובות (1)

more options

tek, are you still having this problem?