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I sent an email with "Return Receipt" checked. I got the reply "Not read".

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Steve Uprichard
Steve Uprichard
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I sent an email with "Return Receipt" checked.

I got the reply "Not read". What causes this to happen? I've tried testing this by sending to another of my accounts and checking "Return Receipt".

When I open the email I get the request "Send Receipt" or "Ignore Request".

If I check "Send Receipt", I duly get a "Read" email If I check "Ignore Request", I get nothing back.

I can't find a way to produce "Not Read...... subject". Can anyone tell me how this message would be generated please?

I sent an email with "Return Receipt" checked. I got the reply "Not read". What causes this to happen? I've tried testing this by sending to another of my accounts and checking "Return Receipt". When I open the email I get the request "Send Receipt" or "Ignore Request". If I check "Send Receipt", I duly get a "Read" email If I check "Ignore Request", I get nothing back. I can't find a way to produce "Not Read...... subject". Can anyone tell me how this message would be generated please?
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Bogomil Shopov - Бого
Bogomil Shopov - Бого
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Maybe the email was deleted automatically? Please also see this discussion: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-sends-not-read-receipts-from-empty-outbox/4e428dec-4cb2-4f50-9f22-a52842bac853

השתנתה ב־ על־ידי Bogomil Shopov - Бого

Steve Uprichard
Steve Uprichard Question owner
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I don't think that's all. I got the "Not Read" message 11 times for the same email and then, finally, got a message to say the email had been read and I got a reply! So it seems that, despite the reply, my original email was NOT deleted. Here's what they said:

"Your message 

  To: XXXXXXXXXX
  Subject: Fwd: Customer Contact
  Sent: Thursday, February 29, 2024 11:08:34 AM (UTC+00:00) Dublin, Edinburgh, Lisbon, London

was deleted without being read on Thursday, February 29, 2024 3:28:46 PM (UTC+00:00) Dublin, Edinburgh, Lisbon, London.

Final-recipient: RFC822; XXXXXXXXX@XXXXXXXXX.com Disposition: automatic-action/MDN-sent-automatically; deleted X-MSExch-Correlation-Key: CWV24gPelkyuoeOQSyg6Lg== Original-Message-ID: <0de4b2cf-e67a-49d9-a7b5-9eeb670356a8@btinternet.com> X-Display-Name: XXXXXXXXXX

So, what caused the email to be marked as "automatically deleted" (when it wasn't).


I've only had this problem with 2 email addresses; 1 is from a UK hospital and the other from a large UK car dealership. It's strange that it happens VERY intermittently. I'm sure it's something or someone at the receiving end who's done something but I don't have a clue what!

Matt
Matt
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The link you were provided discussed outlook. The email you just posted the except from was send from Microsoft Exchange. You can almost consider them interchangeable as Microsoft developed outlook as a desktop client for their corporate mail server software Exchange, which explains why it is such an awkward pig when dealing with IMAP and POP accounts. They were really an afterthought.

The issue is probably with the exchange server and beyond that I can not offer anything about the marked as deleted stuff or why.