We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

לאתר זה תהיה פונקציונליות מוגבלת בזמן שאנו מתחזקים אותו לשיפור החוויה שלך. אם מאמר מסויים לא פותר את הבעיה שלך וברצונך לשאול שאלה, קהילת התמיכה שלנו מחכה לעזור לך ב־Twitter תחת ‎@FirefoxSupport וב־Reddit תחת ‎/r/firefox.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

How do I remove HP SimplePass from my toolbar?

  • 5 תגובות
  • 27 have this problem
  • 12 views
  • תגובה אחרונה מאת brettz9

more options

I recently purchased a ENVY dv6 with the HP Simple Touch/Touch Pass feature. It has added a "simplepass" feature to my toolbar at the top right. I have tried to disable the feature in my plugins addon menu, but it still remains. I have removed the icon in the customize menu, but it returns when I restart firefox. Any help?

I recently purchased a ENVY dv6 with the HP Simple Touch/Touch Pass feature. It has added a "simplepass" feature to my toolbar at the top right. I have tried to disable the feature in my plugins addon menu, but it still remains. I have removed the icon in the customize menu, but it returns when I restart firefox. Any help?

כל התגובות (5)

more options

There might be a corresponding extension, which is the kind of add-on that usually affects your toolbars.

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Can you find a logical candidate there and disable it?

more options

Jscher, no; there are no extensions either (its so new I havent added anything). The Add-ons manager, the internet options and even the simplepass options do not have options for me to remove the icon.

more options

Firefox stores toolbar customizations in a file that sometimes becomes corrupted. You might try renaming that file so that Firefox returns to the default settings for toolbar layout. Here's how:

(1) Open your personal settings (AKA Firefox profile) folder

Help (or Alt+h) > Troubleshooting Information > "Show Folder" button

(2) Switch back to Firefox and exit the program (e.g., File > Exit)

(3) Wait a few moments for Firefox to finish updating files in your settings folder, then rename localstore.rdf to something else, like localstore-bad.rdf or localstore.old. Alternately, you can delete the file.

(4) You're done with your profile folder and you can restart Firefox now.

Does HP manage to reinsert itself?

more options

Yes. I've checked to make sure both firefox and HP are updated. I have a simple touch on my work PC and that does not have the same issue

more options

I solved it by following the steps provided by @jscher2000 and then removing C:\Program Files (x86)\Mozilla Firefox\distribution\bundles\websitelogon@truesuite.com