We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Did disabling hardware acceleration in Firefox had any effect?

You can check for problems with current Flash plugin versions and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Not to my knowledge. Recently there are times where it runs just fine overnight and then as soon as I try to do anything it crashes. Or it will be up for 10 min and then crash again.

I have just removed adobe flash and firefox and reinstalled both. Will see if that makes any difference.

bp-c47af1f4-0f5e-45db-aa88-5b85b2131203 12/3/2013 4:50 PM bp-643ad017-c3ea-4eab-86e4-3acde2131203 12/3/2013 4:08 PM bp-0674bc6c-cc3b-4872-a43c-058c02131203 12/3/2013 3:25 PM bp-32d609e1-3872-497d-916c-72d3e2131203 12/3/2013 3:00 PM bp-9a15b267-ef95-45bf-b25c-88ddf2131203 12/3/2013 6:00 AM

Unfortunately the linked crash reports have an [@ EMPTY] signature, so there is no data available that would make it possible to tell something about the cause of the crash.

Do you have submitted crash reports with a "bp-" prefix that show a crashing thread?

Could you try running in Firefox's Safe Mode for a few hours? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

Also, could you check the Uninstall a Program dialog for any unexpected recent entries?

Windows Control Panel > Programs > Uninstall a Program

Click the install date column heading to sort the most recent installs to the top, and see what got installed together.

One program known to crash Firefox is BitGuard: Uninstall BitGuard to fix crashes with Firefox.

This is the most recent crash. It is in safe mode. bp-4bf7bcf6-efb8-466f-9a6b-4491c2131204 I have checked about any programs that may have been installed at the same time. The only things that show up for the same date are Mozilla Firefox, Mozilla Maintenance Service, Mozilla thunderbird and the reinstallation of Adobe Flash Plugin v11.

I am still crashing. It doesn't matter if I am in safe mode or not. It is getting quite annoying. These are the most recent. I don't know what to do anymore. I am tempted to try using a previous version of firefox and try my luck with that.

bp-7fb81f47-af40-4f90-b76c-905fe2131205 12/4/2013 6:35 PM bp-0fe127e4-5298-4fe2-bf8d-e7cd32131204 12/4/2013 5:46 PM bp-cac8b0e0-84ee-4d24-bd38-e33be2131204 12/4/2013 5:26 PM bp-9a40aafc-f3c6-4ae7-9bae-d7fac2131204 12/4/2013 3:24 PM bp-3d6eebdd-d3e6-48b2-8649-4ce6d2131204 12/4/2013 3:04 PM

This article has a link that should lead you to Firefox 24: Install an older version of Firefox. That is worth testing.

Note that these are still crashes with an [@ EMPTY] signature as you can see if you click the links.

Maybe do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I have run full system scans with Spybot, Malwarebytes, Avast and AdwCleaner. The only item located was a preferences file in Firefox and it was removed. I have installed an older version of Firefox (24)and am still experiencing crashes. The only other option I can think of is a complete reload of my computer.