This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 प्रत्युत्तर
  • 2
  • 14 views
  • के द्वारा अंतिम प्रतियुतर sunnyjgec09

sunnyjgec09
sunnyjgec09
more options

Firefox is constantly crashing from last two weeks. I have done the following approach but still the issue persists..

1. Format my computer. 2. Running full scan of my machine. 3. Disabling Flash player. 4. Running firefox in safe mode. 5. Updating the firefox.

But still no help. Even now firefox crashes at the start up.. Please help me to get over with this.. Below are the last five report ID. I am submitting this info from another browser as firefox is crashing at startup, unable to open thats why.

Crash ID: bp-2267edd5-8f8e-4d5e-a3ac-667962140610 Crash ID: bp-d7af5975-ad5a-43db-8260-b43742140610 Crash ID: bp-ffc5e938-cb27-4a6c-9c2b-77aee2140610 Crash ID: bp-99584e37-67b4-43fc-90bf-a3bf82140610 Crash ID: bp-231a829f-9501-439c-81ee-50e382140610

Firefox is constantly crashing from last two weeks. I have done the following approach but still the issue persists.. 1. Format my computer. 2. Running full scan of my machine. 3. Disabling Flash player. 4. Running firefox in safe mode. 5. Updating the firefox. But still no help. Even now firefox crashes at the start up.. Please help me to get over with this.. Below are the last five report ID. I am submitting this info from another browser as firefox is crashing at startup, unable to open thats why. Crash ID: bp-2267edd5-8f8e-4d5e-a3ac-667962140610 Crash ID: bp-d7af5975-ad5a-43db-8260-b43742140610 Crash ID: bp-ffc5e938-cb27-4a6c-9c2b-77aee2140610 Crash ID: bp-99584e37-67b4-43fc-90bf-a3bf82140610 Crash ID: bp-231a829f-9501-439c-81ee-50e382140610

All Replies (2)

user633449
user633449
more options

Please do the following:

  • Go to www.getfirefox.com, download and install Firefox 30 which was just released today and fixes a few crashes.
  • After installing that, restart your computer, then try to Hold down the Shift key and start Firefox up in safe mode.

Let me know if that works.

Also, try Upgrade your graphics drivers to use hardware acceleration and WebGL as it looks like your graphics card may be responsible for this crash.

sunnyjgec09
sunnyjgec09 प्रश्नकर्ता
more options

I am currently using this version that you have mentioned and also the graphics drivers are updated.