Firefox crashed after update to lasted version
I have try many suggestions to fix crash issue but still not work for me. Now, I can only run version 28 and all other later version will cause crash. My crash report is as follow, thanks a lot.
AdapterDeviceID: 0x29c2 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0 AvailablePageFile: 2777210880 AvailablePhysicalMemory: 1194299392 AvailableVirtualMemory: 1915981824 BIOS_Manufacturer: ACER BlockedDllList: BreakpadReserveAddress: 55312384 BreakpadReserveSize: 37748736 BuildID: 20140421221237 CrashTime: 1403493642 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1403493623 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 26511019, AdapterDriverVersion: 6.14.10.4847 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 16 StartupTime: 1403493631 SystemMemoryUsePercentage: 65 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 29.0 Winsock_LSP: PGPlsp over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
PGPlsp : 2 : 0 : C:\WINDOWS\system32\PGPlsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1783C894-61C1-467E-BDD8-645045307EC6}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1783C894-61C1-467E-BDD8-645045307EC6}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F07CE27-ED2E-4179-8124-310EE86F6E9C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F07CE27-ED2E-4179-8124-310EE86F6E9C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F81C64B-3A67-4CA7-9E08-60A85DC26CCA}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{9F81C64B-3A67-4CA7-9E08-60A85DC26CCA}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F4E87AE7-C412-4168-8055-D09D964D25E6}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F4E87AE7-C412-4168-8055-D09D964D25E6}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{503E7DCF-BF3C-4A1C-AED3-ABEC1EA64DF2}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{503E7DCF-BF3C-4A1C-AED3-ABEC1EA64DF2}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D6240E75-7A95-45AD-A91E-895F09B4048E}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D6240E75-7A95-45AD-A91E-895F09B4048E}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F0AAAFE8-C07C-4154-960C-02C7E3D1243C}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F0AAAFE8-C07C-4154-960C-02C7E3D1243C}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: zh-TW
All Replies (2)
Hi lih227, There is no signature or stack trace in the portion of the crash that you provided, which normally use to help find what might be causing the crash. However, this does not mean it is not actionable.
- Can we try to install a beta version or aurora on this computer? http://www.mozilla.org/en-US/firefox/channel/ A new installation may help eliminate a profile corruption or installation corruption. (Note when you install a new version, change the default folder of the installation. This will create more than one installation of Firefox, but will have an independent profile without erasing the current profile installed)
- There is a high amount of memory used on this report, does Safe Mode help? or a new profile? Are there other applications running when it crashes?
What have you already tried? Thank you!
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.