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Thunderbird can't find my existing e-mailaccount

  • 2 प्रत्युत्तर
  • 2
  • 3 views
  • के द्वारा अंतिम प्रतियुतर Bregje

Bregje
Bregje
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My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount.

Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje

My former hard disk crashed. On the new one (Windows 7) I have downloaded and installed Thunderbird. When trying to use it, I get the screen with the question 'Do you want a new e-mail address?' I have one, so I click the box 'Skip this and use my existing account'. Then I get the screen 'E-mailaccount-set-up'. I fill out Name, E-mail address and Password (which I double checked with my webhoster). Then the problem arises for I get the message: Thunderbird has not been able to find settings for your e-mailaccount. Can you please help me to get Thunderbird recognise my existing e-mailaccount? Thanks, Bregje

चुने गए समाधान

Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (2)

finitarry
finitarry
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चयनित समाधान

Did you back up the profile for Thunderbird? Without that, you cannot get back the saved information and messages in your account.

Bregje
Bregje प्रश्नकर्ता
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Finitarry, thanks a lot for your answer! I did back up the profile for Thunderbird and had restored it in the proper place. Thanks to your answer, I checked the folder and saw that the file registry.dat was missing. After copying this, everything functioned perfectly. Problem solved!