Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Please enter the master password for the Software Security Device" is popping-up everytime I open the browser after installing Firefox 34.0.5?

  • 4 प्रत्युत्तर
  • 32
  • 3 views
  • के द्वारा अंतिम प्रतियुतर Eugene_Treeclimbing

more options

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

All Replies (4)

more options

Are you using Firefox Sync?

The Sync version used in Firefox 34 uses the password manager to store the name (e-mail) and password to be used to connect to the Sync server. The chrome://FirefoxAccounts entry in the password manager stores the authentication data (kA and kB) in JSON format. Previous Firefox versions stored this data in the signedInUser.json file in the profile folder, but the current version only stores the sessionToken and needs the password manager for the password.

more options

Yes, I am using Firefox Sync.

more options

If you use Sync and have a MP set then you will have to accept this change in behavior and enter the MP to make it possible to connect to the Sync server. Otherwise you will get an error log appended to the about-sync-log page.

It would be good if this would only apply to Sync and state this and not about enabling the Password Manager (i.e. log in to the software security device).

more options

The problem is how do I stop this endless request that pops up every time i open firefox.

 I do not use firefox synch and no nothing about it.  

How about suggestions as to turning if off or making this go away?