We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

can't receive emails. Tried all of your suggestions. IPS is correct

  • 4 प्रत्युत्तर
  • 6
  • 2 views
  • के द्वारा अंतिम प्रतियुतर Tinboat

rvklauer
rvklauer
more options

Just installed Thunderbird. I can send email, but not receive them. My email server does receive them and the Server addresses are correct. Have tried all your suggestions to no avail. I have Windows 7 and use Goggle Chrome.

I was previously using Incredimail but all of a sudden it would not open. I uninstalled and re installed it but still would not open. I have uninstalled it when I downloaded Thunderbird.

Just installed Thunderbird. I can send email, but not receive them. My email server does receive them and the Server addresses are correct. Have tried all your suggestions to no avail. I have Windows 7 and use Goggle Chrome. I was previously using Incredimail but all of a sudden it would not open. I uninstalled and re installed it but still would not open. I have uninstalled it when I downloaded Thunderbird.

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/cannot-receive-messages

rvklauer
rvklauer प्रश्नकर्ता
more options

I tried everything you suggested but still can't receive emails through TB.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Tinboat
Tinboat
more options

rvklauer said

I tried everything you suggested but still can't receive emails through TB.

Same here