This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can send but can't receive messages

  • 2 प्रत्युत्तर
  • 3
  • 8 views
  • के द्वारा अंतिम प्रतियुतर mac56

more options

Until today I had no problems. Starting today, I can send emails but I can't receive them. I've checked all the settings, ran a virus scan, scanned for malware, disabled the virus software, and have reinstalled Thunderbird with no change. Here is the error console log with just the errors, there were a number of warnings and information entries as well:

Timestamp: 12/14/2015 2:57:24 PM Error: downloadable font: kern: Too large subtable., table discarded (font-family: "Open Sans Light" style:normal weight:normal stretch:normal src index:1) source: https://mozorg.cdn.mozilla.net/media/fonts/OpenSans-Light-webfont.1c8075cacedb.woff Source File: https://mozorg.cdn.mozilla.net/media/css/thunderbird-start-bundle.08a09d25e7a1.css Line: 1, Column: 36 Source Code: @font-face { font-family: "Open Sans Light"; font-style: normal; font-weight: normal; src: url("/media/fonts/OpenSans-Light-webfont.804037562eab.eot?#iefix") format("embedded-opentype"), url("/media/fonts/OpenSans-Light-webfont.1c8075cacedb.woff") format("woff"), url("/media/fonts/OpenSans-Light-webfont.ecb4572a5e47.ttf") format("truetype"); }

Timestamp: 12/14/2015 2:57:24 PM Error: downloadable font: kern: Too large subtable., table discarded (font-family: "Open Sans" style:normal weight:normal stretch:normal src index:1) source: https://mozorg.cdn.mozilla.net/media/fonts/OpenSans-Regular-webfont.2696e36f12c5.woff Source File: https://mozorg.cdn.mozilla.net/media/css/thunderbird-start-bundle.08a09d25e7a1.css Line: 1, Column: 1057 Source Code: @font-face { font-family: "Open Sans"; font-style: normal; font-weight: normal; src: url("/media/fonts/OpenSans-Regular-webfont.83efe33660ab.eot?#iefix") format("embedded-opentype"), url("/media/fonts/OpenSans-Regular-webfont.2696e36f12c5.woff") format("woff"), url("/media/fonts/OpenSans-Regular-webfont.3cbf4d3ed22e.ttf") format("truetype"); }

Timestamp: 12/14/2015 2:58:11 PM Error: path is null Source File: resource://gre/modules/osfile/ospath_win.jsm Line: 220

Until today I had no problems. Starting today, I can send emails but I can't receive them. I've checked all the settings, ran a virus scan, scanned for malware, disabled the virus software, and have reinstalled Thunderbird with no change. Here is the error console log with just the errors, there were a number of warnings and information entries as well: Timestamp: 12/14/2015 2:57:24 PM Error: downloadable font: kern: Too large subtable., table discarded (font-family: "Open Sans Light" style:normal weight:normal stretch:normal src index:1) source: https://mozorg.cdn.mozilla.net/media/fonts/OpenSans-Light-webfont.1c8075cacedb.woff Source File: https://mozorg.cdn.mozilla.net/media/css/thunderbird-start-bundle.08a09d25e7a1.css Line: 1, Column: 36 Source Code: @font-face { font-family: "Open Sans Light"; font-style: normal; font-weight: normal; src: url("/media/fonts/OpenSans-Light-webfont.804037562eab.eot?#iefix") format("embedded-opentype"), url("/media/fonts/OpenSans-Light-webfont.1c8075cacedb.woff") format("woff"), url("/media/fonts/OpenSans-Light-webfont.ecb4572a5e47.ttf") format("truetype"); } Timestamp: 12/14/2015 2:57:24 PM Error: downloadable font: kern: Too large subtable., table discarded (font-family: "Open Sans" style:normal weight:normal stretch:normal src index:1) source: https://mozorg.cdn.mozilla.net/media/fonts/OpenSans-Regular-webfont.2696e36f12c5.woff Source File: https://mozorg.cdn.mozilla.net/media/css/thunderbird-start-bundle.08a09d25e7a1.css Line: 1, Column: 1057 Source Code: @font-face { font-family: "Open Sans"; font-style: normal; font-weight: normal; src: url("/media/fonts/OpenSans-Regular-webfont.83efe33660ab.eot?#iefix") format("embedded-opentype"), url("/media/fonts/OpenSans-Regular-webfont.2696e36f12c5.woff") format("woff"), url("/media/fonts/OpenSans-Regular-webfont.3cbf4d3ed22e.ttf") format("truetype"); } Timestamp: 12/14/2015 2:58:11 PM Error: path is null Source File: resource://gre/modules/osfile/ospath_win.jsm Line: 220

All Replies (2)

more options
I can send emails but I can't receive them.

What prevents you from receiving messages?

See https://support.mozilla.org/en-US/kb/cannot-receive-messages

more options

Already tried all the suggestions. Now trying to figure out the error messages and make the corrections.