This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I want to recover emails accidentally deleted when I was recovering from a virus event and hit the wrong response in kaspersky deleting my inbox, but not my jun

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर Matt

more options

I was recovering from a virus event using Kaspersky Pure 2.0 and it seemed to be detecting viruses in some emails and was asking me one at a time for a response. It also asked if I wanted to delete all emails of a certain kind or something and I foolishly responded yes, thinking that I was only deleting more similar emails. All the prior ones were obvious frauds. Instead, it deleted my entire inbox. It did not delete my junk or my sent emails. My ISP says they cannot help me. Is there a way to recover my inbox using thunderbird, or, if you know, using Kaspersky? Thank you.

I was recovering from a virus event using Kaspersky Pure 2.0 and it seemed to be detecting viruses in some emails and was asking me one at a time for a response. It also asked if I wanted to delete all emails of a certain kind or something and I foolishly responded yes, thinking that I was only deleting more similar emails. All the prior ones were obvious frauds. Instead, it deleted my entire inbox. It did not delete my junk or my sent emails. My ISP says they cannot help me. Is there a way to recover my inbox using thunderbird, or, if you know, using Kaspersky? Thank you.

All Replies (1)

more options

definitely a job for Kaspersky support. B ut I would hazard a guess they wil not be able to recover the data they deleted.

If it is any consolation, you are not alone. It is not an uncommon scenario.