This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

PISSED OFF WITH NEW FF AND ENCRYPTION MY CPU GET IT OFF.

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 3 views
  • के द्वारा अंतिम प्रतियुतर James

RONBOSTON
RONBOSTON
more options

RECENT UPLOADS OF NEW VERSION FIREFOX INSTALLED A ENCRYPTION PROGRAM THAT IS ATTACHED TO EVERY FILE FOLDER AND PHOTO DOCUMENTS ON THIS LAPTOP.

NOT HAPPY AT ALL. HOW DO YOU GET RID OF IT. SIMPLY DELETING THESE FILES ONLY REMOVES ANYTHING THAT WAS IN SUB DIRECTORIES. I REALLY DO NOT WANT TO WIPE THIS HARD DRIVE .

RECENT UPLOADS OF NEW VERSION FIREFOX INSTALLED A ENCRYPTION PROGRAM THAT IS ATTACHED TO EVERY FILE FOLDER AND PHOTO DOCUMENTS ON THIS LAPTOP. NOT HAPPY AT ALL. HOW DO YOU GET RID OF IT. SIMPLY DELETING THESE FILES ONLY REMOVES ANYTHING THAT WAS IN SUB DIRECTORIES. I REALLY DO NOT WANT TO WIPE THIS HARD DRIVE .

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, firefox does not include any such program. what you describe sounds a bit like a cryptolocker ransomware-virus that is installed on your system. please refer to a resource specialised in this topic like http://www.bleepingcomputer.com/virus-removal/threat/ransomware/ as we are only able to deal with topics related to firefox in this forum and are no experts on malware removal...

James
James
  • Moderator
  • Top 10 Contributor
more options

Firefox for Windows, Mac OSX, Linux from www.mozilla.org www.mozilla.org/firefox/all/ and by updates in Firefox only comes as Firefox and nothing else.

There have been on occasion popups on some sites that claim you need to download a fake firefoxupdatro.exe to update Firefox. This is does not update Firefox but rather it infects Windows should the user try to run it.

Also there are some sites that claim to have Firefox downloads are really a way to infect Windows. Some sites like cnet aka download .com can have bundled stuff with otherwise clean software.

Your issue does sound like ransomware of sorts which most certainly did not come from the Firefox browser install or update from mozilla.org