This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I was unaware that REFESHING my Firefox BROWSER would WIPE everything away

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 13 views
  • के द्वारा अंतिम प्रतियुतर Scribe

groovie
groovie
more options

My Firefox continued to freeze up /...and corrupt files from Norton anti-virus protection. So I opted to refresh my firefox -which WIPED all my history all my bookmarks and ALL MY SAVED PASSWORDS

WTF ...with out warning that EVERYTHING was going to wiped clean

My Firefox continued to freeze up /...and corrupt files from Norton anti-virus protection. So I opted to refresh my firefox -which WIPED all my history all my bookmarks and ALL MY SAVED PASSWORDS WTF ...with out warning that EVERYTHING was going to wiped clean

All Replies (1)

Scribe
Scribe
more options

Hi, sorry about that, it shouldn't happen of course. So first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.

If that doesn't help, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

For bookmarks only, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not and for other data, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!