Thunderbird and Daily doesnt start properly
Thunderbird used to be great but of late it is riddled with problems. I have used it for years and am loathed to change to another email clients but am seriously considering it.
When I start up my computer and click on the Thunderbird file I need to click on it a few times before it decides to open up and even then of late that hasnt worked.
I'm using the 32 bit, I have ended processes and deleted the Parent Lock file and yet still nothing works properly.
I have installed the 64 bit version Daily but that is just a 64 bit version with the same problems.
I'm running windows 10 64 Bit and it is frustrating that I have to waste my time trying to get this program to fire up.
I used to just click on the icon once and it would open but not any more, and i'm not interested in running it in "safe mode" all the time either.
Fix your bugs!
All Replies (5)
All that and all I get is the possibility that you did some diagnostics and it worked in safe mode. Be that Thunderbird's or Windows I can only guess.
So how about we try dealing with this as a support request as you are in the support forum.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message, if you get one?
Application Basics
Name: Thunderbird Version: 45.5.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20161130024037 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) 192.168.2.2:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account4:
INCOMING: account4, , (imap) 192.168.2.2:143, plain, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account5:
INCOMING: account5, , (imap) 192.168.2.2:143, plain, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account6:
INCOMING: account6, , (imap) tascgrp.mine.nu:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.bigpond.com:25, plain, none, true
account8:
INCOMING: account8, , (imap) 192.168.2.60:143, plain, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account15:
INCOMING: account15, , (imap) imap.tascgrp.com:143, plain, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account16:
INCOMING: account16, , (imap) imap.tascgrp.com:143, plain, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account17:
INCOMING: account17, , (imap) imap.tascgrp.com:143, plain, passwordCleartext
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
account18:
INCOMING: account18, , (imap) imap.tascgrp.com:143, plain, passwordEncrypted
OUTGOING: , smtp.tascgrp.com:587, plain, passwordCleartext, true
account20:
INCOMING: account20, , (imap) imap.tascgrp.com:143, plain, passwordEncrypted
OUTGOING: , smtp.tascgrp.com:587, plain, passwordEncrypted, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-2399812f-912c-44e1-aecb-8baac2161206 (06/12/2016) http://crash-stats.mozilla.com/report/index/bp-d333a5d6-38f5-4c06-a1a9-01db42161204 (04/12/2016) http://crash-stats.mozilla.com/report/index/bp-c17d0c37-b3c6-437f-bf1e-0611e2161114 (14/11/2016) http://crash-stats.mozilla.com/report/index/bp-74add99a-e5bf-4172-a0b5-f1f802161019 (19/10/2016) http://crash-stats.mozilla.com/report/index/bp-2fc017df-3ad0-4507-bd35-3ae012160927 (27/09/2016)
Extensions
Lightning, 4.7.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
dom.gamepad.extensions.enabled: true
extensions.lastAppVersion: 45.5.1
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.4.0
gfx.crash-guard.glcontext.deviceID: 0x100c
gfx.crash-guard.glcontext.driverVersion: 21.21.13.6909
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 5a51149b-b099-43a4-ade9-39341b0ca3a
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"5"},"flaggedCol":{"visible":true,"ordinal":"7"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1481521843
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Matt,
Thunderbird does not start straight away in Safemode. I will Shift, click on the icon and it wont fire up until I click on the Icon again then asks if I was to continue in safemode.
I get no error messages.
You can email me for security information such as firewall type etc...
Thanks for your help.
Thunderbird still doesnt work properly, yet I am able to access my mail on my webmail server just fine.
It just hangs, and takes a long time to process anything.
I am not over my quota so that is not an issue but I am getting similar complaints from other people that I have recommended Thunderbird to.
One person hit the send button, went away for 3 hours then came back and it was still sending.
I am receiving what seems to be echoing of emails as when they finally do come through, they come through 5 to 10 times.
The won;t be caused by Thunderbird in this case. Look for other causes. Start point is Start windows in safe mode.