Outlook Live (free version) not working in Firefox: Can't read email.
A few days ago Outlook Live stopped showing content of emails in both Edge and Firefox. I could see them in Gmail and on a Kindle. Others reported this problem on various forums. I thought MS was trying to get rid of the free version, but after a couple days, it started working again, although slowly on Firefox. Then today it quit working in Firefox but works in Edge. I am reporting this in Edge, therefore no Firefox troubleshooting information.
All Replies (2)
Are you talking about the website, or the program?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now.
If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
As a footnote to the above:
FredMcD said
Type about:preferences<enter> in the address bar.Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cookies; Select Privacy. Under History, select
The site where your mailbox is hosted is live.com (e.g., outlook.live.com) not outlook.com.
You also can remove a site's cookies while viewing a page on the site -- even a partially complete page. That would be using the Page Info dialog, so either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.