Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My firefox crashes at random intervalts.

  • 3 प्रत्युत्तर
  • 3
  • 3 views
  • के द्वारा अंतिम प्रतियुतर cor-el

more options

Hello,

I have a Lenovo ThinkCentre M700 and I've installed Firefox 53.0.2 (32-bit)

I also have the following plugins:

OpenH264 Video Codec provided by Cisco Systems, Inc. v1.6 Widevine Content Decryption Module provided by Google Inc. Version: 1.4.8.903 Shockwave Flash Version: 19.0.0.245

This is my crash report: Report ID Date Submitted bp-6a6dd84d-e460-4720-8532-7e4dd0170522 5/22/17 9:07 AM bp-7a681947-0264-41e4-bf68-c1e4b0170522 5/22/17 9:07 AM bp-6fadd812-5098-4711-8176-e5d3e0170522 5/22/17 8:56 AM bp-c1de4476-360f-42a7-84f1-40cf10170522 5/22/17 8:56 AM bp-68f664ae-4dbb-44c9-aa41-aa5a90170522 5/22/17 8:54 AM bp-aaa7edeb-dfd1-4eb4-90c1-ec2cf1170519 5/19/17 12:28 PM bp-9942c7f8-3016-4b48-a508-060021170519 5/19/17 12:28 PM bp-9f909b13-c0c8-41c3-b0b2-3da000170510 5/10/17 1:06 PM

Any idea why my Firefox keeps crashing?

Hello, I have a Lenovo ThinkCentre M700 and I've installed Firefox 53.0.2 (32-bit) I also have the following plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. v1.6 Widevine Content Decryption Module provided by Google Inc. Version: 1.4.8.903 Shockwave Flash Version: 19.0.0.245 This is my crash report: Report ID Date Submitted bp-6a6dd84d-e460-4720-8532-7e4dd0170522 5/22/17 9:07 AM bp-7a681947-0264-41e4-bf68-c1e4b0170522 5/22/17 9:07 AM bp-6fadd812-5098-4711-8176-e5d3e0170522 5/22/17 8:56 AM bp-c1de4476-360f-42a7-84f1-40cf10170522 5/22/17 8:56 AM bp-68f664ae-4dbb-44c9-aa41-aa5a90170522 5/22/17 8:54 AM bp-aaa7edeb-dfd1-4eb4-90c1-ec2cf1170519 5/19/17 12:28 PM bp-9942c7f8-3016-4b48-a508-060021170519 5/19/17 12:28 PM bp-9f909b13-c0c8-41c3-b0b2-3da000170510 5/10/17 1:06 PM Any idea why my Firefox keeps crashing?

All Replies (3)

more options

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: 25.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

bp-6a6dd84d-e460-4720-8532-7e4dd0170522 bp-7a681947-0264-41e4-bf68-c1e4b0170522

Signature: mozilla::dom::SafeOptionListMutation::SafeOptionListMutation

All the crash reports are the same.


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Try to disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.