We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hi, all my email history just disappeared, can you help? thom35@bigpond.net.au Thank you

  • 2 प्रत्युत्तर
  • 2
  • 2 views
  • के द्वारा अंतिम प्रतियुतर Onno Ekker

more options

I had been working in email today, i went out and back in, and nothing is there now - it wants me to create a new account. No emails, no folders. i sent myself a test email and it appeared. Is it possible to recover my emails? Thank you

I had been working in email today, i went out and back in, and nothing is there now - it wants me to create a new account. No emails, no folders. i sent myself a test email and it appeared. Is it possible to recover my emails? Thank you

All Replies (2)

more options

The only thing I can think is that i ran CCleaner - I have used it for years without problem. May be it deleted all my email files?

more options

This is indeed caused by CCleaner, see here: https://forum.piriform.com/index.php?showtopic=48428&p=284171

You're messages are probably still there, only your settings are wrong. I'm not sure how you can solve this, if you don't have a backup though...