This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Importing backup Inbox/Sent/Archives from External Hard Drive

  • 1 प्रत्युत्तर दें
  • 4
  • 7 views
  • के द्वारा अंतिम प्रतियुतर christ1

Johnamulet
Johnamulet
more options

I used the program Acronis True Backup in 2015 to back the entire contents of my laptop (including Thunderbird), to an external hard drive. I am able to locate the backup Thunderbird profile on the external drive. I've created a new profile (called Backup) for this information. How can I retrieve it to my new profile? Thanks.

I used the program Acronis True Backup in 2015 to back the entire contents of my laptop (including Thunderbird), to an external hard drive. I am able to locate the backup Thunderbird profile on the external drive. I've created a new profile (called Backup) for this information. How can I retrieve it to my new profile? Thanks.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Close Thunderbird.

Delete the contents of the new profile directory you created. Do NOT delete the actual directory.

Copy and paste the contents of the backed up profile into the new profile using Windows Explorer (or whatever file manager your system uses). If your old profile was at ...\xyz and you created a xyz subdirectory in the new profile when you copied the contents of the old profile you did it wrong. Delete the contents of the new profile and try again.

christ1 द्वारा सम्पादित