This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost my bookmarks due to a cleaning software. When I tried to import the last backup (JSON file), I get the message: Unable to process the backup file.

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 4 views
  • के द्वारा अंतिम प्रतियुतर Shadow110

more options

After a cleaning software did its job, all my bookmarks disappeared. I checked my Profile folder, I found places.sqlite not corrupted, I found a JSON file created after cleaning job, and I tried to use Import Backup, Restore from file. I pointed to the last JSON file, but I got the message Unable to process the backup file.

I use version 61.0.1 Quantum.

After a cleaning software did its job, all my bookmarks disappeared. I checked my Profile folder, I found places.sqlite not corrupted, I found a JSON file created after cleaning job, and I tried to use Import Backup, Restore from file. I pointed to the last JSON file, but I got the message Unable to process the backup file. I use version 61.0.1 Quantum.

चुने गए समाधान

Hi, yes it does do that.

try this to get data out of the corrupted json https://www.jeffersonscher.com/res/scrounger_json.html

fyi for the future, save as HTML, mine are from 1995 and email them to your online email for storage.

Please let us know if this solved your issue or if need further assistance.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (1)

more options

चयनित समाधान

Hi, yes it does do that.

try this to get data out of the corrupted json https://www.jeffersonscher.com/res/scrounger_json.html

fyi for the future, save as HTML, mine are from 1995 and email them to your online email for storage.

Please let us know if this solved your issue or if need further assistance.