This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Firefox think my machine is running Windows XP or Vista when it is running Windows 10?

  • 3 प्रत्युत्तर
  • 1 यह समस्या है
  • 9 views
  • के द्वारा अंतिम प्रतियुतर James

K-Bourg
K-Bourg
more options

Firefox keeps sending me warning messages about updates that have links to the article that explains why support for XP and Vista is being ended. When I go to the "About Mozilla Firefox" page it tells me that "You can not perform further updates on this system" rather than telling me that I have the latest version. Its as though Firefox thinks that I am running XP or Vista when I am running Windows 10. Can you tell me if this is the case and if so, what can be done about it? Thanx.

Firefox keeps sending me warning messages about updates that have links to the article that explains why support for XP and Vista is being ended. When I go to the "About Mozilla Firefox" page it tells me that "You can not perform further updates on this system" rather than telling me that I have the latest version. Its as though Firefox thinks that I am running XP or Vista when I am running Windows 10. Can you tell me if this is the case and if so, what can be done about it? Thanx.

चुने गए समाधान

hi K-Bourg, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

संदर्भ में यह जवाब पढ़ें 👍 1

All Replies (3)

philipp
philipp
  • Moderator
more options

चयनित समाधान

hi K-Bourg, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

K-Bourg
K-Bourg प्रश्नकर्ता
more options

HI philipp

Thanks for your prompt reply. You were bang-on about the compatability - it was set to XP. Dunno why; my machine has never run anything earlier than Windows 7. Once I changed that setting and restarted Firefox it downloaded a brand spanking new version. Thank you very much for your help

K-Bourg

James
James
  • Moderator
  • Top 10 Contributor
more options

K-Bourg said

Once I changed that setting and restarted Firefox it downloaded a brand spanking new version.

If you did Firefox updates you likely have Firefox 60.2.0 ESR and not the 62.0 Release