This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can’t retrieve passwords on Firefox for iOS

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 4 views
  • के द्वारा अंतिम प्रतियुतर user1634987

user1634987
user1634987
more options

Hello, Firefox for iOS cannot retrieve and sync my logins and passwords from my Firefox account. I tried to disconnect and reconnect, to reinstall Firefox for iOS but it doesn’t work. The list of logins is empty. However, I can sync bookmarks and history. FYI, Lockbox is able to retrieve my passwords on my iPhone.

I have also found this error in the log file of Firefox iOS:

2019-04-29 10:32:19.510 [Warning] [Profile.swift:255] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Sync of passwords failed! Error( Store error: Error synchronizing: JSON error: invalid value: integer `18446732429235952000`, expected i64) 2019-04-29 10:32:19.510 [Info] [Profile.swift:253] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Updating persisted global state 2019-04-29 10:32:19.532 [Error] [Profile.swift:257] init(localName:syncDelegate:clear:) > [RUST][logins::ffi] Sync error Error( Store error: Error synchronizing: JSON error: invalid value: integer `18446732429235952000`, expected i64)

What can I do to fix this issue?

Hello, Firefox for iOS cannot retrieve and sync my logins and passwords from my Firefox account. I tried to disconnect and reconnect, to reinstall Firefox for iOS but it doesn’t work. The list of logins is empty. However, I can sync bookmarks and history. FYI, Lockbox is able to retrieve my passwords on my iPhone. I have also found this error in the log file of Firefox iOS: 2019-04-29 10:32:19.510 [Warning] [Profile.swift:255] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Sync of passwords failed! Error( Store error: Error synchronizing: JSON error: invalid value: integer `18446732429235952000`, expected i64) 2019-04-29 10:32:19.510 [Info] [Profile.swift:253] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Updating persisted global state 2019-04-29 10:32:19.532 [Error] [Profile.swift:257] init(localName:syncDelegate:clear:) > [RUST][logins::ffi] Sync error Error( Store error: Error synchronizing: JSON error: invalid value: integer `18446732429235952000`, expected i64) What can I do to fix this issue?

user1634987 द्वारा सम्पादित

All Replies (1)

user1634987
user1634987 प्रश्नकर्ता
more options

I have also found this error in the log file:

2019-04-29 10:32:19.510 [Warning] [Profile.swift:255] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Sync of passwords failed! Error(

Store error: Error synchronizing: JSON error: invalid value: integer `18446732429235952000`, expected i64) 2019-04-29 10:32:19.510 [Info] [Profile.swift:253] init(localName:syncDelegate:clear:) > [RUST][sync15::sync_multiple] Updating persisted global state 2019-04-29 10:32:19.532 [Error] [Profile.swift:257] init(localName:syncDelegate:clear:) > [RUST][logins::ffi] Sync error Error(

Store error: Error synchronizing: JSON error: invalid value: integer `18446732429235952000`, expected i64)

user1634987 द्वारा सम्पादित