This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crash bc I am unable to remove synched history from app

  • 6 प्रत्युत्तर
  • 1 यह समस्या है
  • 25 views
  • के द्वारा अंतिम प्रतियुतर Paul

more options

Android App was freezing and crashing on Home Depot page.

I disconnected the synched phone, cleared storage and cache, and uninstalled the app.

I then reinstalled the app, and reconnected to my account. Synch was successful.

HOWEVER, while the old synched device does not show in the device list and the new one does, the old device's History still shows in the History tab, including the aforementioned, evil Home Depot page that froze FF.

When I access the Home Depot page, the app still freezes.

On my desktop, the old device and its history do not show, and the Home Depot page does not freeze or crash FF.

Help!

Android App was freezing and crashing on Home Depot page. I disconnected the synched phone, cleared storage and cache, and uninstalled the app. I then reinstalled the app, and reconnected to my account. Synch was successful. HOWEVER, while the old synched device does not show in the device list and the new one does, the old device's History still shows in the History tab, including the aforementioned, evil Home Depot page that froze FF. When I access the Home Depot page, the app still freezes. On my desktop, the old device and its history do not show, and the Home Depot page does not freeze or crash FF. Help!

thlew द्वारा सम्पादित

चुने गए समाधान

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (6)

more options

Hi thlew, you can remove a history item on Firefox for Android using the long press menu:

  • tap the address bar to show the sliding panels
  • switch to the History panel
  • long press the item you want to remove until a menu appears
  • tap Remove

As for why the page freezes, I do not know. Based on your report, I'm not inclined to visit!

more options

Oddly, the Remove option does not appear for the two history items under that device. All of the other options display.

Remove does appear for every history item under the other two devices.

more options

I just realized I don't have multiple devices sync'ing history, so I am not familiar with any quirks involved there.

It seems that history of disconnected devices should disappear at some point, but I don't know how to trigger that.

more options

I have no experience with Mobile Firefox (for smartphones) and Sync, but my understanding of Sync is that changing the Password for a Firefox Account will clear all user data from the Sync server.

Then as each device is connected back to Sync with the new Password data will be sent to the Sync server afresh. A Password change is not supposed to affect data on a particular device; either Mobile or Desktop / Laptop.

more options

It worked, thank you!

It took about five tries. Cleared history, cache etc. from my desktop, did same on phone, and disconnected both. Reconnected.

Lather, rinse, repeated five times, and it finally worked.

Singled phone is synched.. .but it doesn't show in my synched devices, but what the heck, it works!

more options

चयनित समाधान

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.