This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Incorrect popup message

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 8 views
  • के द्वारा अंतिम प्रतियुतर FredMcD

more options

My wife keeps getting a popup message, "Can't update Firefox to the latest version. Download a fresh copy and we'll help you install it." But she has the latest version, she has automatic updates, and when she downloads and installs it manually, it's the same version as before, and she keeps getting the popup message.

She has MacBook Pro, 13" using the Mojave OS Version 10.14.6, Firefox version 77.0.1 (64-bit).

My wife keeps getting a popup message, "Can't update Firefox to the latest version. Download a fresh copy and we'll help you install it." But she has the latest version, she has automatic updates, and when she downloads and installs it manually, it's the same version as before, and she keeps getting the popup message. She has MacBook Pro, 13" using the Mojave OS Version 10.14.6, Firefox version 77.0.1 (64-bit).

All Replies (1)

more options

Firefox always shows "Update Ready to Install" :MAC Only
SOLUTION: Remove
/Users/==<UserName>==/Library/Caches/Mozilla/
which contained the directory
/updates/Applications/Firefox/updates/

/Users/$u/Library/Caches/Mozilla/