This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crash Report dialog appears even when Firefox has not crashed

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर cor-el

mjerodriguez
mjerodriguez
more options

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending.

I'm running a current version of Win 10 and Firefox indicates it is up-to-date.

Thanks for your help!

Over the past week, each time that I close out of Firefox normally, 30-60 seconds later a Crash Report dialog appears. I don't see any indication that Firefox has actually crashed - everything looks to be working properly. If I try to send the Crash Report to Mozilla it goes into an endless loop without actually sending. I'm running a current version of Win 10 and Firefox indicates it is up-to-date. Thanks for your help!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may experience a shutdown hang where Firefox takes too long to close properly and a crash is forced.

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: