This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot select front or rear camera

  • 2 प्रत्युत्तर
  • 2
  • 794 views
  • के द्वारा अंतिम प्रतियुतर amely

amely
amely
more options

Hi,

When I go to Facebook on Mozilla and try to use the messenger app to run a video call (using microsoft surface running windows 10), the default camera is my rear facing camera. There is no toggle i can see to switch it to the front camera. I cannot do so in window settings and have spoken with Microsoft support which tells me to call mozilla support. I cannot do it in any of the facebook settings either. I cannot do it with camera settings in mozilla either. I can use the front camera successfully from chrome! I can from Edge! I can from Zoom. I like mozilla and want to keep using it but if I can't resolve this I will likely just switch to chrome permanently. Please let me know how to select the default camera in mozilla. Thank you.

Hi, When I go to Facebook on Mozilla and try to use the messenger app to run a video call (using microsoft surface running windows 10), the default camera is my rear facing camera. There is no toggle i can see to switch it to the front camera. I cannot do so in window settings and have spoken with Microsoft support which tells me to call mozilla support. I cannot do it in any of the facebook settings either. I cannot do it with camera settings in mozilla either. I can use the front camera successfully from chrome! I can from Edge! I can from Zoom. I like mozilla and want to keep using it but if I can't resolve this I will likely just switch to chrome permanently. Please let me know how to select the default camera in mozilla. Thank you.

चुने गए समाधान

I think you might have accidentally selected the wrong camera before and Firefox did not let you change it afterwards. (Happened to me before.) Click the shield icon in the address bar and reset camera permissions for the server. When prompted for these again, make sure to select the correct camera.

If you are considering leaving Mozilla, try a Google-free version of Chromium instead of Chrome. It should be more sensitive with your data and keep the same functionality.

संदर्भ में यह जवाब पढ़ें 👍 1

All Replies (2)

Václav Trpišovský
Václav Trpišovský
more options

चयनित समाधान

I think you might have accidentally selected the wrong camera before and Firefox did not let you change it afterwards. (Happened to me before.) Click the shield icon in the address bar and reset camera permissions for the server. When prompted for these again, make sure to select the correct camera.

If you are considering leaving Mozilla, try a Google-free version of Chromium instead of Chrome. It should be more sensitive with your data and keep the same functionality.

amely
amely प्रश्नकर्ता
more options

Thank you so very much! You have solved an issue that has been ongoing and unsolvable since Feb! I spent no less than 2 hours on phone w tech support from Microsoft today with no luck on this very issue!! Thank you very very very much. That was it exactly. Thanks for info on Chromium!