We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't Sign-Out of Firefox Account

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 4 views
  • के द्वारा अंतिम प्रतियुतर Graham Coutts

more options

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access anymore. How do I sign-out of the old SSD so I can get access to my Firefox account on my new SSD?

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access anymore. How do I sign-out of the old SSD so I can get access to my Firefox account on my new SSD?

All Replies (2)

more options

In case of issues try to login to the Firefox Account via this website and see if you can disconnect the old device.

more options

Tried via the website and keeps saying 'Primary account email required for sign-in', which I only have one email address linked to that account that I know of. I had this error before when changing PC's and by signing out of the old PC it resolved that error, which is the same issue I'm in now but still log-in on a failed SSD.