Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks erased when restoring computer - how do I get back?

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर Paul

more options

I restored my MacBook computer and logged into my Firefox account and all bookmarks are erased.

How do I get them back?

I went to the forums and tried the steps listed here https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

But still not pulling up my bookmarks.

Can anyone please help?

My cell is [phone number] and will hire to fix !

I restored my MacBook computer and logged into my Firefox account and all bookmarks are erased. How do I get them back? I went to the forums and tried the steps listed here https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks But still not pulling up my bookmarks. Can anyone please help? My cell is [phone number] and will hire to fix !

Paul द्वारा सम्पादित

All Replies (1)

more options

Hi

Thank you for your question about the Firefox Sync service. I have removed your phone number from your question for your privacy and security.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.