We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Garbled font issue not solved with other solutions

  • 2 प्रत्युत्तर
  • 0 यह समस्या है
  • 550 views
  • के द्वारा अंतिम प्रतियुतर Mitchell Campbell

Mitchell Campbell
Mitchell Campbell
more options

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference).

I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks!

Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.

My browser displays many websites, emails, etc. using a strange garbled font (see attached image for reference). I already checked the preference setting for allowing websites to select their own fonts. The issue also persists in Troubleshooting mode. I have also used the "Inspect element" tool when this has occurred, also to no avail. I imagine at this point the only real solution is to delete and reinstall Firefox, but I'd love to hear if someone has another solution! Thanks! Note that text in bold / italics often shows up just fine. I can also copy-paste any of this text and it displays correctly.
संलग्न स्क्रीनशॉट

चुने गए समाधान

This is usually a problem with a specific font (Helvetica Neue is mentioned) and you need to identify the font and fix this.

Did you check in Font Book for font issues like corrupted and duplicate fonts ?

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Fonts tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

चयनित समाधान

This is usually a problem with a specific font (Helvetica Neue is mentioned) and you need to identify the font and fix this.

Did you check in Font Book for font issues like corrupted and duplicate fonts ?

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Fonts tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

Mitchell Campbell
Mitchell Campbell प्रश्नकर्ता
more options

I was able to use the Inspector to identify Charter as the problem. I then used my font book and discovered that I indeed had two copies of the Charter font. Deleting one fixed the problem. Thanks!!