This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox needs over 100 GB of memory and always crashes

  • 9 प्रत्युत्तर
  • 0 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर cor-el

more options

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have already deleted and reinstalled the program and cannot explain why it is using so much memory. Can anyone help me?

Firefox has been crashing constantly for a few days now. Every time I start the program, it starts using more and more GB of RAM until it crashes at over 100 GB. I have already deleted and reinstalled the program and cannot explain why it is using so much memory. Can anyone help me?

All Replies (9)

more options

You can get more details by visiting about:processes in the address bar (Shift+Esc).

more options

Thanks, here it just shows me on the first level that Firefox (21480) uses a lot of GB, but neither the tabs nor the utilities or extensions are noticeable.

more options

Do you have a lot of Firefox windows open?

Does it still happen in Troubleshoot Mode?

more options

How much free space is there on the hard drive since I see these values in the System Details ?

memorySizeBytes: 34359738368
diskAvailableBytes: 56058642432

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":


more options

@zeronight: no i don't and yes it still happens in troubleshoot mode

more options

@cor-el

Many thanks for your inputs.

There are still 73 GB left on the hard drive.

Here you go with some recent crash report numbers: bp-c226ddbd-8ea2-4705-9a27-445ea0240312 bp-01eda940-4c25-480a-a503-29b160240312

Thank you for your help!

more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

more options

@zeroknight Many thanks! It does not happen in Developer Edition.

more options

Could be a problem with storage or the quota manager.

You can check for issues with Storage (indexedDB).

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.