This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

All my old Thunderbird Inbox messages are missing, but all the other messages in other folders are fine

  • 6 प्रत्युत्तर
  • 0 यह समस्या है
  • 18 views
  • के द्वारा अंतिम प्रतियुतर j.erbes

more options

Yesterday, whenever I tried to open Thunderbird I got a This app will not open on your PC Windows error, and Word and Excel would not work. Apparently I had some Windows 10 problems which I was able to repair with Windows Resource Protection. Thunderbird now runs, but all 2000 of my Inbox messages do not appear. If I open my Mail folder in my Profile, I see the four folders inbound.att.net, inbound.att-1.net, inbound.att-2.net, and inbound.att-3.net The size of each of these inbound Mail folders is 5MB, 9.8GB, 38MB and 20MB. So, all of the missing Inbox emails are in the inbound.att-1.net folder but they don't show up. I tried deleting the .msf file. That didn't help.

Does anyone have any suggestions?

Yesterday, whenever I tried to open Thunderbird I got a '''This app will not open on your PC''' Windows error, and Word and Excel would not work. Apparently I had some Windows 10 problems which I was able to repair with Windows Resource Protection. Thunderbird now runs, but all 2000 of my Inbox messages do not appear. If I open my Mail folder in my Profile, I see the four folders inbound.att.net, inbound.att-1.net, inbound.att-2.net, and inbound.att-3.net The size of each of these inbound Mail folders is 5MB, '''9.8GB''', 38MB and 20MB. So, all of the missing Inbox emails are in the inbound.att-1.net folder but they don't show up. I tried deleting the .msf file. That didn't help. Does anyone have any suggestions?

All Replies (6)

more options

Look in account settings to see which folder that Thunderbird is viewing. You have four, which generally indicates there have been problems in the past.

more options

@david Well, all that Message Storage tells me is that the Local Directory is ...\inbound.att.net What to do next? Rename the folder as something else and hope that it goes to the next folder??

more options

Okay, I'm no guru on this, but I suggest highlighting the inbox and rightclicking and checking properties to see if it tells where it's looking. You have four accounts defined and I'm not positive on identifying which one. My awareness is that, if the folders are deleted, IMAP will repopulate them, but yours is so large that it would take a lot of time. The prefs.js file in profile may also identify the active folder. As an aside, you may want to check ll of the folders in windows file explorer to see if there are any garbage files from the prior problem, such as any ending in NSTMP. Such files can be deleted as they are detritus from a failed compaction.

more options

Right-click on Inbox folder properties just points to the location of the folder.

The prefs.js file identifies three of the Mail folders.

user_pref("mail.server.server1.directory", "C:\\Users\\Dad\\AppData\\Roaming\\Thunderbird\\Profiles\\l7fpqsh7.default\\Mail\\inbound.att.net");

user_pref("mail.server.server3.directory", "C:\\Users\\Dad\\AppData\\Roaming\\Thunderbird\\Profiles\\l7fpqsh7.default\\Mail\\inbound.att-1.net");

user_pref("mail.server.server5.directory", "C:\\Users\\Dad\\AppData\\Roaming\\Thunderbird\\Profiles\\l7fpqsh7.default\\Mail\\inbound.att-3.net");

If I were to delete the Mail folders, I don't know where they could be repopulated from, as the mails are long gone from the server.

more options

Okay, I think we can salvage the message folders. Since there are several, I suggest reviewing last update date of each, as they may each contain different messages. To salvage the messages, you could - install the importexport addon if not already done - create a new folder in Local Folders for each of the accounts - highlight each new folder, rightclick and select the importexport tool and select import mbox file and then select one of the inbox files (but not the .msf file) and it will bring the messages into thunderbird. - when done, you will have all the messages locally. my next suggestion would be to delete the account and create again. You will then have messages in the account's inbox, plus the local folders. I do not suggest simply moving them all to one folder, as that may place an overload on the process and leave some messages corrupted. If you really wanted them all as one, you could use the importexport tool to then export each folder as eml files and then click the account inbox and import each as eml files. That would get them all together and then add the addon that removes duplicates and you would be mostly back to normal. This is a common problem for crashed POP accounts. I hope this is helpful.

more options

@david Thanks for taking the time to reply. I'll work on this later today and see how it goes.