This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated adobe flash to 10.1 now when video on some web sites attempts to load I get config.xml load error. I get the same message in Chrome while IE 8 plays fine. Web site example is www.venezianonorfolk.com

  • 2 प्रत्युत्तर
  • 2
  • 2 views
  • के द्वारा अंतिम प्रतियुतर TXGuy

more options

I updated adobe flash to 10.1 now when video on some web sites attempts to load I get config.xml load error. I get the same message in Chrome while IE 8 plays fine. Web site example is www.venezianonorfolk.com

This happened

Every time Firefox opened

== After I updated to adobe flash 10.1. I have uninstalled and reinstalled with no success.

I updated adobe flash to 10.1 now when video on some web sites attempts to load I get config.xml load error. I get the same message in Chrome while IE 8 plays fine. Web site example is www.venezianonorfolk.com == This happened == Every time Firefox opened == After I updated to adobe flash 10.1. I have uninstalled and reinstalled with no success.

All Replies (2)

more options

You are correct about that site not working (error msg. re: config.xml) with FlashPlayer 10.1. The site does work with FlashPlayer 10.0.45.2.

NOTE: If you did NOT update the FlashPlayer in IE, you still have the older version installed for IE (in IE, Tools > Manage Add-ons, change to "Show: All add-ons", scroll down, find "Adobe Flash Object", scroll right and look for version number). IE uses an ActiveX version which most other browsers do not use and IE needs to be updated separately. That could be the reason the site works in IE and not in Firefox and Chrome.

Do you have a copy of the FlashPlayer installer for version 10.0.45.2 on your computer? I always keep one or two prior versions just in case.

You may need to post on the Adobe FlashPlayer forum to see if they can resolve the problem or give you a link so that you can download version 10.0.45.2. Give them the link to this thread when you post there.

Adobe FlashPlayer forum: http://forums.adobe.com/community/webplayers/flash_player


Other Issues: to correct security/stability issues

Update Java: your ver. 1.6.0.17; current ver. 1.6.0.20 (important security update 04-15-2010) (Firefox 3.6 and above requires Java 1.6.0.10 and above; see: http://support.mozilla.com/en-US/kb/Java-related+issues#Java_does_not_work_in_Firefox_3_6 ) (Windows users: Do the manual update; very easy.) See: Updating Java Do the update with Firefox closed.

more options

I'm in Windows 7 - IE, Firefox and Chrome all exhibit the same problem .... HELP!